Terms of Service

Last updated: September 18, 2026

Overview

Welcome to Heavenly99. These Terms of Service (“Terms”) govern your use of the Heavenly99 website, online store, and related products and services (collectively, the “Services”).

The Services are powered by Shopify, which provides the technology used to operate our online store.

Please read these Terms carefully before using our Services or placing an order. By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, please do not use or access our Services.

1. Access and Account

By using our Services, you represent that you are at least the age of majority in your state of residence, or that you are using the Services with the permission and supervision of a parent or legal guardian as permitted by applicable law.

When placing an order or creating an account, you agree to provide accurate, current, and complete information.

If you create an account, you are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

You may not sell, transfer, assign, or otherwise provide your account to another person.

2. Our Products

We make reasonable efforts to ensure that product descriptions, photographs, colors, and other information displayed on our website are accurate.

However, the appearance of products and colors may vary depending on your device, screen settings, lighting, and other factors.

Because our products may be handmade or produced in small batches, minor variations in appearance, color, texture, fragrance, or finish may occur. Such variations do not necessarily indicate a defect.

Product descriptions, pricing, availability, and other product information may change at any time without notice.

We reserve the right to discontinue products or limit quantities available for purchase.

3. Candle Safety and Proper Use

Candles involve an open flame and must always be used responsibly.

You agree to follow all safety and product-care instructions provided with your purchase and on our website.

Never leave a burning candle unattended. Keep candles away from children, pets, flammable materials, drafts, and other sources of heat. Place candles on a stable, heat-resistant surface and use them only as directed.

Do not move a candle while it is burning or while the wax is hot.

Heavenly99 is not responsible for damage, injury, or loss resulting from improper use, misuse, failure to follow safety instructions, or failure to use reasonable care when handling or burning a candle, to the extent permitted by applicable law.

4. Orders

When you place an order through our website, you are submitting a request to purchase the products in your order.

We reserve the right to accept, decline, or cancel an order for reasons permitted by law, including product availability, pricing errors, suspected fraud, or other issues affecting the order.

Your order is not considered accepted until we have processed your payment and provided an order confirmation.

Please review your order carefully before submitting it. We may not be able to accommodate cancellation requests after an order has been accepted or entered into processing.

If we cancel or make a significant change to an order, we will make reasonable efforts to notify you using the contact information provided with your order.

Purchases are subject to our Return & Refund Policy.

Unless otherwise stated, products purchased through our website are intended for personal or household use and are not authorized for resale.

5. Prices and Payment

Prices displayed on our website are subject to change without notice.

The price charged for a product will generally be the price displayed at the time your order is placed, as reflected in your order confirmation.

Prices may not include applicable sales tax or shipping charges unless expressly stated otherwise.

You agree to provide accurate and complete payment and billing information when placing an order.

You represent that you are authorized to use the payment method provided for your purchase.

We reserve the right to correct pricing errors and, where permitted by law, cancel or modify orders affected by an obvious pricing or product-information error.

Promotions, discounts, and special offers may be subject to additional terms. If there is a conflict between promotional terms and these Terms, the promotional terms will control for that promotion.

6. Shipping and Delivery

Shipping and delivery are subject to our Shipping Policy.

Any delivery dates or timeframes provided on our website are estimates unless expressly stated otherwise.

Delivery may be affected by circumstances outside our control, including carrier delays, weather, service interruptions, holidays, or other unforeseen events.

You are responsible for providing an accurate and complete shipping address when placing your order.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply to resend the order.

7. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Please review our Return & Refund Policy before making a purchase.

Unless otherwise stated in that policy, customers are responsible for return shipping costs on eligible returns.

8. Intellectual Property

All content included in or made available through our Services, including our name, logos, trademarks, product names, photographs, graphics, text, designs, videos, audio, product descriptions, and website design, is owned by Heavenly99 or its licensors and is protected by applicable intellectual property laws.

You may use our website and its content for your personal, non-commercial use only.

You may not reproduce, copy, distribute, modify, publish, display, create derivative works from, or otherwise use our content without our prior written permission, except as permitted by law.

All rights not expressly granted to you are reserved by Heavenly99.

The names, logos, and trademarks of Shopify and other third parties belong to their respective owners.

9. Optional Tools and Third-Party Services

Our Services may include access to tools, applications, features, or services provided by third parties.

These third-party tools and services may be subject to their own terms and privacy policies.

We do not control, operate, or necessarily endorse third-party tools and services.

Where permitted by law, your use of third-party tools is at your own discretion and subject to the applicable third party's terms.

We may introduce new features, tools, or services in the future. Any such additions will also be considered part of the Services and will be subject to these Terms unless otherwise stated.

10. Third-Party Links

Our Services may contain links to websites or services operated by third parties.

We do not control third-party websites, services, or content and are not responsible for their availability, accuracy, privacy practices, security, or terms.

If you choose to access a third-party website or service, you do so at your own risk.

Any complaints, questions, or concerns regarding third-party products or services should be directed to the applicable third party.

11. Shopify

Our online store is hosted and powered by Shopify.

Purchases made through our store are transactions between you and Heavenly99. Shopify provides the technology that enables us to operate our online store but is not responsible for the products we sell, our order fulfillment, or our customer service.

Your use of Shopify-powered features may also be subject to Shopify's applicable terms and policies.

12. Privacy

Your use of our Services is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, disclose, and protect personal information in connection with our Services.

Because our store is hosted by Shopify, Shopify may also collect and process information about your use of our Services.

Please review our Privacy Policy for additional information about privacy and data practices.

13. Reviews and Feedback

If you submit, post, upload, or otherwise provide a review, comment, photograph, suggestion, idea, or other content to us (“Feedback”), you represent that:

• You own or have the necessary rights to submit the Feedback.

• Your Feedback does not violate the rights of another person or entity.

• Your Feedback does not contain unlawful, defamatory, threatening, abusive, obscene, or otherwise objectionable material.

• Your Feedback does not contain viruses, malware, or other harmful code.

• Your Feedback does not falsely represent your identity or affiliation with another person or entity.

By submitting Feedback, you grant Heavenly99 a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, publish, display, distribute, and otherwise use that Feedback in connection with our business and Services.

This license does not prevent you from continuing to use your own Feedback.

We may, but are not required to, monitor, edit, or remove Feedback that we believe violates these Terms or applicable law.

You remain responsible for the content and accuracy of your Feedback.

14. Errors, Inaccuracies, and Omissions

From time to time, information on our website may contain typographical errors, inaccuracies, or omissions relating to products, pricing, promotions, availability, shipping information, or other content.

We reserve the right to correct errors, update information, change product details, or cancel affected orders when permitted by law.

We may make these changes at any time, including after an order has been submitted, if necessary to correct an error or inaccurate information.

15. Prohibited Uses

You may use our Services only for lawful purposes.

You may not use our Services to:

• Violate any applicable law or regulation.

• Infringe upon the rights of Heavenly99 or another person or entity.

• Submit false, misleading, or fraudulent information.

• Impersonate another person or entity.

• Harass, threaten, abuse, or harm another person.

• Interfere with the security or operation of our website.

• Upload or transmit viruses, malware, or other harmful code.

• Attempt to gain unauthorized access to our systems, website, or accounts.

• Collect or track personal information belonging to other users without authorization.

• Spam, phish, or engage in other deceptive practices.

• Scrape, copy, extract, or collect website content or data without authorization.

• Use automated systems to access or interact with our Services in a manner that violates these Terms or our technical restrictions.

• Circumvent security measures or access restrictions.

• Engage in activity that could damage, disable, overburden, or impair our Services.

We reserve the right to suspend or terminate access to our Services if we reasonably believe these Terms have been violated.

16. Automated Agents

You may not use an automated software agent, bot, crawler, scraper, or similar technology to access or interact with our Services in a manner that violates these Terms, interferes with our Services, circumvents technical restrictions, or collects information without authorization.

We may use technical measures to restrict or prevent unauthorized automated access to our Services.

17. Termination

We may suspend or terminate your access to our Services when permitted by law, including if you violate these Terms or engage in activity that may harm our business, Services, customers, or third parties.

Termination does not affect any rights or obligations that arose before termination.

Any provisions that by their nature should continue after termination will remain in effect, including provisions relating to intellectual property, Feedback, disclaimers, limitations of liability, indemnification, governing law, and dispute-related provisions.

18. Disclaimer of Warranties

To the fullest extent permitted by applicable law, our Services are provided on an “as is” and “as available” basis.

We do not guarantee that our website or Services will always be available, uninterrupted, secure, accurate, or error-free.

To the fullest extent permitted by law, we disclaim warranties and conditions that are not expressly provided by Heavenly99, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

Nothing in these Terms is intended to exclude or limit any warranty, right, or remedy that cannot legally be excluded or limited under applicable law.

19. Limitation of Liability

To the fullest extent permitted by applicable law, Heavenly99 and its owners, affiliates, employees, contractors, service providers, licensors, and agents will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our Services or products.

This includes, to the extent permitted by law, loss of profits, revenue, savings, data, business opportunities, or replacement costs.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

20. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Heavenly99 and its owners, affiliates, employees, contractors, service providers, licensors, and agents from claims, damages, liabilities, losses, and reasonable expenses arising from:

• Your violation of these Terms.

• Your violation of applicable law or the rights of another person or entity.

• Your misuse of our Services.

• Content or Feedback you submit through our Services.

We reserve the right to assume control of the defense of any matter for which you are required to indemnify us, and you agree to cooperate with that defense.

21. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the remaining provisions will remain in full force and effect.

22. Waiver and Entire Agreement

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or our right to enforce it later.

These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies referenced on our website, constitute the entire agreement between you and Heavenly99 regarding your use of our Services.

These Terms supersede prior agreements, communications, and understandings relating to the subject matter covered by these Terms.

23. Assignment

You may not transfer or assign your rights or obligations under these Terms without our prior written consent.

We may assign or transfer our rights and obligations under these Terms as permitted by law, including in connection with a sale, merger, reorganization, or transfer of our business or assets.

24. Governing Law

These Terms and any separate agreements through which we provide our Services will be governed by the laws of the State of FLORIDA, without regard to its conflict-of-law principles, except where applicable law requires otherwise.

Any legal proceedings relating to these Terms or the Services will be brought in a court of competent jurisdiction as permitted by applicable law.

25. Headings

The headings used in these Terms are provided for convenience only and do not affect the interpretation or meaning of any provision.

26. Changes to These Terms

You can review the most current version of these Terms at any time on this page.

We reserve the right to update, change, or replace these Terms from time to time.

When we make changes, we will update the “Last updated” date at the top of this page and post the revised Terms on our website.

Where required by applicable law, we will provide notice of material changes.

Your continued use of our Services after updated Terms become effective constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

27. Contact

If you have questions about these Terms of Service, please contact us through the contact information provided on our website.