Shipping policy

Shipping Policy

At Heavenly 99, each order is prepared with care to ensure your candles arrive safely and ready to enjoy.

Order Processing
Orders are typically processed within 2–4 business days. During new product launches, holidays, or periods of high order volume, processing may take slightly longer.

Shipping Times
Once your order has been shipped, estimated delivery is typically 3–7 business days within the United States. Delivery times are estimates and may vary depending on the shipping carrier, destination, weather, holidays, or other circumstances outside our control.

Tracking Your Order
Once your order ships, you will receive a confirmation email containing tracking information when available. Please allow up to 48 hours for tracking information to update.

Shipping Rates
Shipping costs, if applicable, will be calculated and displayed at checkout before your order is completed.

Incorrect Shipping Information
Please review your shipping address carefully before submitting your order. Heavenly 99 is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided at checkout.

Lost, Damaged, or Delayed Packages
If your order arrives damaged or you experience an issue with your delivery, please contact us as soon as possible with your order number and relevant photos or information. We will work with you to help resolve the issue.

Questions?
For questions regarding your order or shipping, please contact us at [CUSTOMER SUPPORT EMAIL].

Last updated: September 2026