Privacy Policy

Last updated: September 18, 2026

Heavenly99 operates this online store and website, including its related content, features, products, and services (collectively, the “Services”). The Services are powered by Shopify, which provides the technology that allows us to operate our store and process your orders.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our Services, place an order, or otherwise interact with us.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you. Depending on how you interact with our Services, we may collect the following types of information:

• Contact information, such as your name, billing address, shipping address, email address, and phone number.

• Payment information, such as payment card details, payment method, transaction information, and payment confirmations. Payment information is generally processed by our payment providers rather than stored directly by us.

• Order and transaction information, such as products you view, add to your cart, purchase, return, exchange, or cancel, as well as your purchase history.

• Account information, if you create an account, such as your username, password, preferences, and account settings.

• Communications, including information you provide when you contact us with questions, requests, or customer service inquiries.

• Device and technical information, such as your IP address, browser type, device type, operating system, network information, and other technical identifiers.

• Usage information, such as how you interact with and navigate our website, including pages viewed and features used.

How We Collect Personal Information

We may collect personal information from several sources, including:

• Directly from you, such as when you place an order, create an account, sign up for marketing communications, or contact us.

• Automatically through our website, including through cookies and similar technologies when you browse or interact with our Services.

• From service providers, such as Shopify, payment processors, shipping providers, analytics providers, and other companies that help us operate our business.

• From third parties or business partners, where permitted by applicable law.

How We Use Your Personal Information

We may use your personal information for purposes including:

Providing and Improving Our Services

We use your information to:

• Process and fulfill your orders.

• Process payments and transactions.

• Arrange shipping and delivery.

• Process returns, refunds, and exchanges.

• Provide customer service and respond to inquiries.

• Maintain and manage customer accounts.

• Remember your preferences.

• Improve our products, website, and Services.

• Provide a personalized shopping experience.

• Recommend products or content that may be relevant to you.

Marketing and Advertising

Where permitted by law and consistent with your preferences, we may use your information to send promotional communications, including emails or text messages, and to provide advertisements for our products.

We may also use cookies and similar technologies to help us understand how customers interact with our website and to support advertising and marketing activities.

You can unsubscribe from promotional emails at any time by using the unsubscribe link included in our marketing emails. You may also have additional privacy choices depending on where you live.

Security and Fraud Prevention

We may use personal information to:

• Protect the security of our website and Services.

• Detect, investigate, and prevent fraud or other unauthorized activity.

• Protect our customers, business, and property.

• Verify transactions and account activity.

• Comply with applicable security requirements.

Legal and Compliance Purposes

We may use personal information when necessary to comply with applicable laws, regulations, legal processes, or governmental requests, as well as to establish, exercise, or defend our legal rights.

How We Share Personal Information

We may share personal information with third parties when necessary to operate our business and provide our Services. These may include:

• Shopify, which provides the technology and infrastructure used to operate our online store.

• Payment processors that process payments and transactions.

• Shipping and fulfillment providers that help us deliver orders.

• Technology and service providers, including providers of website hosting, analytics, customer support, cloud storage, and other business services.

• Marketing and advertising providers, where permitted by applicable law and your privacy choices.

• Business partners, when necessary to provide requested services or where otherwise permitted by law.

• Government authorities, law enforcement, or legal professionals, when required or permitted by law.

• Other parties involved in a business transaction, such as a merger, acquisition, sale of assets, bankruptcy, or similar transaction.

We may also share information when you direct us to do so or otherwise consent to the disclosure.

Shopify

Our store is hosted and powered by Shopify. Shopify collects and processes information about your access to and use of our Services in order to provide and improve its services.

Information you provide through our store may be processed by Shopify and other service providers located in countries other than your own.

Shopify may also process information in connection with services and features that Shopify provides to merchants, including fraud prevention, analytics, advertising, and other commerce-related services.

For more information about how Shopify handles personal information, please review Shopify’s Consumer Privacy Policy on Shopify’s website.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, and similar technologies to operate our website, remember preferences, understand how visitors use our Services, improve our website, and support marketing and advertising activities.

You may be able to control or disable certain cookies through your browser settings. Disabling cookies may affect the functionality of some parts of our website.

Depending on where you live, you may also have additional choices regarding certain cookies, targeted advertising, or the use of your personal information.

Third-Party Websites and Links

Our Services may contain links to websites or services operated by third parties.

If you visit a third-party website, that website's privacy policy and terms will apply to your use of that website. We are not responsible for the privacy, security, or content of third-party websites or services that we do not control.

Children's Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided us with personal information inappropriately, please contact us through the contact information provided on our website so that we can review the situation and take appropriate action.

Data Security

We take reasonable measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as reasonably necessary to provide our Services, fulfill transactions, maintain business and financial records, comply with legal obligations, resolve disputes, enforce our agreements, and protect our legitimate business interests.

The length of time we retain information depends on the type of information and the purpose for which it was collected.

Your Privacy Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information. These rights may include:

• Right to Know or Access: You may have the right to request information about the personal information we collect and how we use it.

• Right to Delete: You may have the right to request deletion of personal information we maintain about you, subject to applicable exceptions.

• Right to Correct: You may have the right to request correction of inaccurate personal information.

• Right to Data Portability: You may have the right to receive certain personal information in a portable format.

• Right to Opt Out: Depending on applicable law, you may have the right to opt out of certain uses or disclosures of personal information, including certain targeted advertising activities.

• Marketing Preferences: You may opt out of promotional emails by using the unsubscribe link included in our marketing communications.

Certain privacy rights vary depending on the state or jurisdiction where you live, and some rights are subject to legal exceptions.

We will not discriminate against you for exercising privacy rights available to you under applicable law.

We may need to verify your identity before processing certain requests. We will respond to valid requests within the time period required by applicable law.

To exercise applicable privacy rights, please contact us through the contact information provided on our website.

Global Privacy Control

Depending on applicable law and your location, we may recognize the Global Privacy Control (GPC) signal as a request to opt out of certain forms of data sharing or targeted advertising.

Your browser or device must support GPC for the signal to be transmitted to our website.

Complaints

If you have a concern about how we handle your personal information, please contact us through the contact information provided on our website.

Depending on where you live, you may also have the right to submit a complaint to the appropriate privacy or data protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, legal requirements, or other operational reasons.

When we make changes, we will update the “Last updated” date at the top of this policy and post the revised version on our website.

Contact

If you have questions about this Privacy Policy or our privacy practices, please contact us through the contact information provided on our website.