Frequently Asked Questions
How can I contact Heavenly99?
You can reach us at support@heavenly99.com. Please include your order number, if applicable, so we can assist you faster.
When will my order be processed?
Orders are typically prepared as quickly as possible. Once your order ships, you’ll receive a confirmation email with tracking information.
How can I track my order?
Use the tracking link in your shipping confirmation email. Tracking updates may take a little time to appear after the carrier receives your package.
Can I change or cancel my order?
Contact us as soon as possible at support@heavenly99.com. We’ll do our best to help, but changes or cancellations may not be possible once an order has entered processing or shipped.
What should I do if my order arrives damaged or incorrect?
Email us with your order number and clear photos of the item and packaging. Our support team will review the issue and help make it right.
Do you accept returns?
Eligible items may be returned according to our return policy. Please review the policy before sending anything back, then contact us for assistance.
When will I receive my refund?
Once an approved return has been received and inspected, the refund will be issued to your original payment method. Your bank or card provider may need additional time to post it.
Is my payment information secure?
Payments are processed through secure payment providers. Heavenly99 does not directly store your complete card details.
Still need help?
We’re happy to assist. Email support@heavenly99.com, and we’ll get back to you as soon as we can.